Fremont, CA: ReverseLogix, a provider of end-to-end returns management systems, has launched the company's new order tracking module, Pulse

Pulse is a real-time, cloud-based order tracking tool that provides organizations and their customers with a centralized view of shipping activity. The Pulse module extends the ReverseLogix returns management system's (RMS) capabilities to include forward tracking of order shipments, in addition to the RMS platform's end-to-end return shipment capabilities.

Brands must work harder to meet rising shopper expectations of speed and service, whether they sell to consumers or other businesses. While many companies have made strides in logistics by offering faster and more convenient shipping options, many have fallen behind in the customer experience department by failing to invest in digital capabilities to improve customer service and one-on-one communications.

"Total visibility and better automation of the shipping process gives our RMS customers greater control over products and the customer experience," stated Gaurav Saran, CEO of ReverseLogix. "Pulse can help alleviate the burdens of order tracking and communication with its seamless productivity features that integrate into any supply chain software infrastructure."